Collection and Use of Information
Visitors to our website are asked to provide certain information when they attempt to pre-qualify for our Services, such as telephone number and address. In combination, your address and telephone number are the only way we can determine the type of DSL service and speed we can provide to you because DSL technology is distance-sensitive and dependent upon location. Users are also asked to provide certain information when they sign up for our Services such as name, address, telephone number, billing information (such as a credit card number) and email address. The personal information collected from a user during the registration process is used to manage each user's account (such as billing and collections), to complete the ordering process and to provide our Services.
NextWeb may use this information to contact you in a variety of ways. We may send you offers through email, phone or regular mail for NextWeb products and services, or offers on behalf of selected affiliates. You may exercise your options to not receive any promotional marketing offers via email through the means provided in the email or by calling 888-64-COVAD. Customers will still receive administrative emails from NextWeb. NextWeb may also contact users to request additional information and feedback. In addition, NextWeb purchases services from third parties and may need to provide information to those third parties in order to provide Services.
NextWeb may also automatically collect and analyze information regarding the use of NextWeb's services and web site activity. Information collected may include but is not limited to web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system. For example, we automatically record your IP address so we can establish a broad understanding of site traffic patterns. This information is logged to help diagnose technical problems, administer the site, and improve the quality and types of service delivered. NextWeb may also collect, track and analyze information that does not personally identify a user in aggregate form. This aggregate data will be used at NextWeb's discretion and may be shared with third parties, but with no personally identifiable information attached.
NextWeb may employ companies and people to perform tasks on its behalf, and will need to share personal information with these third parties to do so. These third parties do not receive any right to use personal information beyond what is necessary to perform these tasks. NextWeb may release or exchange personal information if required to do so to comply with applicable law or to enforce its rights or agreements or prevent fraud or reduce credit risk. For more information, see our Special Cases section below.
We do not knowingly collect personal information from children under the age of 13. Our customer agreements for the purchase of our DSL services require users to warrant that they are 18 or older.
We may periodically conduct both business and individual surveys. We encourage users to participate in these voluntary surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain confidential, even if the survey is conducted by a third-party.
We may take the information we receive from individuals responding to our surveys and combine (or aggregate) it with the responses of other users to create broader, generic responses to the survey questions (such as gender, age, residence, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products.
It is NextWeb's policy not to use or share the personal information in ways unrelated to the ones described above without also providing an opportunity to opt out or otherwise prohibit such unrelated uses. However, NextWeb may disclose personal information or information regarding use of the Services if, for any reason and in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, regulations or other legal requests for such information; to disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our Acceptable Use Policy or other policies; to operate the Services properly; or to protect NextWeb, our Services, our employees or our users.
In addition, as required of all Internet Service Providers by the American Registry for Internet Numbers (ARIN), NextWeb provides certain customer information to ARIN when NextWeb provisions more than one (1) static IP address to a customer. The information required by and provided to ARIN currently includes the name and service address of the customer allotted a block of IPs. In the future, ARIN may require that NextWeb provide additional information. If so requested, NextWeb may choose to provide such additional information.
"Cookies" and "Beacons"
NextWeb may also use "beacons" or "clear gifs", which are small pieces of code, on an anonymous basis. These beacons may be included in outgoing email messages or in our web site or our SMART account manager. This helps NextWeb determine which emails have been seen and which pages within our websites and our SMART account manager have been visited.
Third Party Sites
NextWeb's web site may contain links to third party web sites not associated with NextWeb. NextWeb is not responsible for the privacy practices or content of such sites. Users will need to review the policy statements of these web sites to understand their privacy policies.
How to Access or Modify Your Information
NextWeb offers users the opportunity to access or modify most information provided during signup. To modify any information, please contact firstname.lastname@example.org.
Revisions to This Policy
NextWeb reserves the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Any revision, amendment, or modification will be posted on our web site: www.nextweb.net.
Comments regarding this policy may be sent to:
130 Rio Robles
San Jose, CA 95134
Or call toll-free: